Reference: GDPR REC 4.1

DocumentKits Issue No: 1.0 Organisation Issue No: 0001

DocumentKits Issue Date: 15/12/2020 Organisation Issue Date: 04/10/2021

1. Scope
All data subjects whose personal data is collected, in line with the requirements of the General Data
Protection Regulation (GDPR).

2. Responsibilities
2.1 The Data Protection Officer/ GDPR Owner (Ruth Bartram) is responsible for ensuring that this notice is
made available to data subjects prior to RuthToursScotland.Com collecting/processing their personal data.
2.2 All Employees/Staff of RuthToursScotland.Com who interact with data subjects are responsible for
ensuring that this notice is drawn to the data subject’s attention and their consent to the processing of their
data is secured.

3. Privacy notice
3.1 Who are we?
RuthToursScotland – Qualified Blue Badge Tourist Guide offering through direct bookings or through
agency bookings all manner of tours in Scotland; from 2 hour walks to 14days extended coach tours.
In my services for private toursbookings of Visitor Attractions on the customer’s behalf may be included.

Our Data Protection Officer/ GDPR Owner (Ruth Bartram) and data protection representatives can be
contacted directly here:
Ruth Bartram
Email : info@ruthtoursscotland.com
Phone : +44-7754 163950

The personal data we would like to collect from/process on you is:

COMMENTS
When visitors leave comments on the site I collect the data shown in the comments form, and also the
visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar
service to see if you are using it. The Gravatar service privacy policy is available here:
https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the
public in the context of your comment.

ENQUIRIES OR COMPLAINTS
Users will have to consent to providing their details such as first name, last name, phone number and email.
This is used so that I can identify the visitor to proceed with their query.

COOKIES
If you leave a comment on our site you may opt-in to saving your name, email address and website in
cookies. These are for your convenience so that you do not have to fill in your details again when you leave
another comment. These cookies will last for one year.

If you visit my login page, we will set a temporary cookie to determine if your browser accepts cookies. This
cookie contains no personal data and is discarded when you close your browser.

When you log in, I will also set up several cookies to save your login information and your screen display
choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember
Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no
personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

EMBEDDED CONTENT FROM OTHER WEBSITES
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content
from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor
your interaction with that embedded content, including tracking your interaction with the embedded
content if you have an account and are logged in to that website.

The personal data we collect will be used for the following purposes:
Remarketing purposes such as updates on new tours I have available and other news.

Our legal basis for processing the personal data:
If you have an account on this site, or have left comments, you can request to receive an exported file of the
personal data we hold about you, including any data you have provided to us. You can also request that we
erase any personal data we hold about you. This does not include any data we are obliged to keep for
administrative, legal, or security purposes.

Any legitimate interests pursued by us, or third parties we use, are as follows:
Correspondence for your information and bookings, remarketing and new updates. The special categories of personal data
concerned are: Personal data means any information relating to an identified or identifiable natural person (‘data subject’).
If we require your consent for this activity, you may withdraw consent at any time by Getting in touch with
myself, Ruth at info@ruthtoursscotland.com

3.2 Disclosure
RuthToursScotland.Com will not pass on your personal data to third parties
without first obtaining your consent

3.3 Retention period
RuthToursScotland.Com will process personal data for All data sourced from enquiries, complaints, website
comments and all other correspondence are retained indefinitely.
For users that register on our website (if any), we also store the personal information they provide in their
user profile. All users can see, edit, or delete their personal information at any time (except they cannot
change their username). Website administrators can also see and edit that information. and will store the
personal data for All personal data will be kept securely in a form that permits identification of the
individual for no longer than is necessary for the purposes for which it was processed.

3.4 Your rights as a data subject
At any point while we are in possession of or processing your personal data, you, the data subject, have the
following rights:
Right of access – you have the right to request a copy of the information that we hold about you.
Right of rectification – you have a right to correct data that we hold about you that is inaccurate or
incomplete.
Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be
erased from our records.
Right to restriction of processing – where certain conditions apply to have a right to restrict the
processing.
Right of portability – you have the right to have the data we hold about you transferred to another
organisation.
Right to object – you have the right to object to certain types of processing such as direct marketing.
Right to object to automated processing, including profiling – you also have the right to be subject to
the legal effects of automated processing or profiling.
Right to judicial review: in the event that the organisation refuses your request under rights of access,
we will provide you with a reason as to why. You have the right to complain as outlined in Clause 3.6
below.
All of the above requests will be forwarded on should there be a third party involved (as stated in 3.4
above) in the processing of your personal data.

3.5 Complaints
In the event that you wish to make a complaint about how your personal data is being processed by
RuthToursScotland.Com (or third parties as described in 3.2 above), or how your complaint has been
handled, you have the right to lodge a complaint directly with the supervisory authority and
RuthToursScotland.Com’s data protection representatives Data Protection Officer/ GDPR Owner (Ruth
Bartram)

The details for each of these contacts are:
Supervisory authority contact details:
Ruth Bartram
Email : info@ruthtoursscotland.com
Phone : +44-7754 163950

Data Protection Officer/ GDPR Owner (Ruth Bartram) contact details:
Ruth Bartram
Email : info@ruthtoursscotland.com
Phone : +44-7754 163950

3.6 How we use your information
Personal data; Under the GDPR, personal data is defined as:
“any information relating to an identified or identifiable natural person (‘data subject’); an identifiable
natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier
such as a name, an identification number, location data, an online identifier or to one or more factors
specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural
person.”

How we use your information
This privacy notice tells you how we, RuthToursScotland.Com, will collect and use your personal data for
cookies, enquiries and compaints

Why does RuthToursScotland.Com need to collect and store personal data?
In order for us to provide you With a service we need to collect personal data for correspondence purposes
and/or detailed service provision In any event, we are committed to ensuring that the information we collect
and use is appropriate for this purpose, and does not constitute an invasion of your privacy. In terms of
being contacted for marketing purposes, RuthToursScotland.Com would request your specific consent for
this processing.

Will RuthToursScotland.Com share my personal data with anyone else?
We may pass your personal data on to third-party service providers contracted to RuthToursScotland.Com
in the course of dealing with you. Any third parties that we may share your data with are obliged to keep
your details securely, and to use them only to fulfil the service they provide you on our behalf When they no
longer need your data to fulfil this service, they will dispose of it in line with our procedures. If we wish to
pass your sensitive personal data on to a third party, we will only do so once we have obtained your
consent, unless we are legally required to do otherwise.

How will RuthToursScotland.Com use the personal data it collects about me?
We will process (collect, store and use) the information you provide in a manner compatible with the GDPR.
We will endeavour to keep your information accurate and up to date, and not keep it for longer than is
necessary. We are required to retain certain information in accordance with the law, such as information
needed for income tax and audit purposes. How long certain kinds of personal data should be kept may
also be governed by specific business-sector requirements and agreed practices. Personal data may be held
in addition to these periods depending on individual business needs.

If you wish to know more about our retention and disposal procedures, please contact our Data Protection
Officer/GDPR Owner (Ruth Bartram)

Under what circumstances will RuthToursScotland.Com contact me?
Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover,
the information you provide will be subject to rigorous measures and procedures to minimise the risk of
unauthorised access or disclosure.

Can I find out the personal data that RuthToursScotland.Com holds about me?
At your request, we can confirm what information we hold about you and how it is processed. If we do hold
personal data about you, you can request the following information:
Identity and the contact details of the person or organisation that has determined how and why to
process your data. In some cases, this will be a representative in
the EU/ the UK
Contact details of the Data Protection Officer, where applicable.
The purpose of the processing as well as the legal basis for processing.
If the processing is based on the legitimate interests of RuthToursScotland.Com or a third party,
information about those interests.
The categories of personal data collected, stored and processed.
Recipient(s) or categories of recipients that the data is/will be disclosed to.
If we intend to transfer the personal data to a third country or international organisation, information
about how we ensure this is done securely.
The EU and/or the UK has or have approved sending personal data to some countries because they meet a
minimum standard of data protection. In other cases, we will ensure there are specific measures in place to
secure your information.

How long the data will be stored.
Details of your rights to correct, erase, restrict or object to such processing.
Information about your right to withdraw consent at any time.

How to lodge a complaint with the supervisory authority.
Whether the provision of personal data is a statutory or contractual requirement, or a requirement
necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the
possible consequences of failing to provide such data.

The source of personal data if it was not collected directly from you.
Any details and information of automated decision making, such as profiling, and any meaningful
information about the logic involved, as well as the significance and expected consequences of such
processing.

What forms of ID will I need to provide in order to access this?
We accept the following forms of ID when you request information about your personal data:
Passport, driving licence, birth certificate, utility bill (from the last three months) and other forms of formal
Dokumentation

Contact details of the Data Protection Officer/ GDPR Owner (Ruth Bartram)
Ruth Bartram
Email : info@ruthtoursscotland.com
Phone : +44-7754 163950
Document owner and approval

The Data Protection Officer/GDPR Owner is the owner of this document and is responsible for keeping it up
to date.

The current version of this document is available to
Ruth Bartram (Owner)
and is published
On the website